Data Deletion
Understanding the difference between deleting a chat and deleting your account is important for managing your data privacy.
Understanding the difference between deleting a chat and deleting your account is important for managing your data privacy.
How to Delete Your Data
Delete a Chat from Your List
To remove a chat from your chat list:
- Open the PallyMatch app on your device
- Go to your chat list
- Select the chat you want to delete
- Tap the delete option for that chat
- Confirm the deletion
Important: When you delete a chat from your list:
- The chat is removed from your view only
- The chat and messages remain on the server if other participants still have access
- Other users in the chat can still see the conversation
- The chat will be permanently deleted from the server only if all participants delete it, or when you delete your account
Chat Removal Behavior: Deleting a chat from your list removes it from your view but keeps it accessible to other participants. This allows you to hide conversations while preserving them for other users.
Delete Your Account
To permanently delete your account and all associated data from the server:
- Open the PallyMatch app on your device
- Tap the menu icon (three dots) in the top right corner
- Select "Delete Account" from the menu
- Read the warning message carefully
- Tap "Delete Forever" to confirm
- Your account and all data will be permanently deleted from the server immediately
Complete Server Deletion: When you delete your account:
- All your messages are permanently deleted from the server immediately
- All chat documents where you participated are deleted from the server
- Your account information, profile data, and all associated data are removed from the server
- You will be automatically signed out
- This action is irreversible and permanent
What Personal Data Gets Deleted
When you delete a chat from your list:
- Removed from Your View: The chat disappears from your chat list
- Server Status: Chat and messages remain on the server (visible to other participants)
- Your Access: You can no longer see or access this chat
When you delete your account, the following personal data will be permanently and irreversibly deleted from the server:
- Account Information: Email address, user ID, registration date
- Profile Data: Age, gender, preferences, bio information
- Chat Data: All your messages and conversation history with other users
- Match Data: Your match preferences and search history
- Social Data: Your blocked users list and reported users
- Reports Data: Your moderation reports and appeal submissions
- Authentication: Password and all authentication credentials
Important Note - Difference Between Chat Deletion and Account Deletion
Understanding the Two Types of Deletion:
- Delete a Chat from List: Removes the chat from your view only. Chat and messages remain on server if other participants exist. This is a local removal for your account.
- Delete Your Account: Permanently deletes all your messages, chats, and account data from the server immediately. Other users will no longer see your messages in their chats. This is a complete server-side deletion.
Key Difference: Chat deletion hides content from you, while account deletion removes your data from the server permanently. Account deletion is irreversible.
What Does NOT Get Deleted
The following data will be retained for legal compliance:
- Analytics Data: Anonymized aggregate statistics and usage patterns (no personal identifiers)
- Legal Records: Compliance records if required by law or regulation
- Backup Retention: Backup data may be retained for up to 30 days for system recovery purposes
Important Warning:
- Account deletion is PERMANENT and cannot be undone
- You will lose access to all your chats and conversations
- You will need to create a new account if you want to use PallyMatch again
- This action cannot be reversed
Verification Process
For Chat Deletion:
- You must be logged into your account
- Confirmation is required before deletion
- Data is deleted immediately upon confirmation
For Account Deletion:
- You must be logged into your account
- Confirmation dialog is required
- All data is deleted immediately upon confirmation
Need Help or Have Questions?
For questions about data deletion or privacy, please contact us through the app support feature.
Questions About Your Data?
If you have questions about:
- What data we collect: See our Privacy Policy
- How we use your data: See our Terms of Service
- Data retention policies: See our Privacy Policy