Privacy control

Account & Data Deletion

You can permanently delete your PallyMatch account in the app. If you no longer have access to the app, you can request deletion by email from this page.

1. Delete your account in the app

1. Sign in to the PallyMatch account you want to delete.
2. Open the main chat-list screen and tap the three-dot menu in the top-right corner.
3. Select Delete Account.
4. Review the warning and select Delete Forever.
5. Wait for confirmation. The secure deletion function removes the account data and signs you out.

The in-app request is normally processed immediately. If the request fails because the device is offline, authentication has expired, or the service is temporarily unavailable, sign in again and retry or use the email process below.

2. Request deletion without the app

If you uninstalled PallyMatch, lost access to the device, or cannot complete deletion in the app, submit a request using the email address associated with your PallyMatch account:

Request account deletion by email

We may request a reasonable verification step to prevent unauthorized deletion. Verified email requests will be completed as soon as reasonably possible and ordinarily within 30 days, subject to lawful retention obligations.

3. Information deleted from PallyMatch systems

Successful account deletion removes:

• Your Firebase Authentication account and PallyMatch user identifier.
• Your private profile, matching preferences, presence/status fields, and public matching profile.
• Chats in which you participated, including their message subcollections, from the active Firestore database.
• Google Play purchase-verification records stored against your PallyMatch account and the pass entitlement shown in your profile.
• Reports that you submitted, including their preserved evidence.

4. Information that may be retained

We may retain limited information when reasonably necessary for security, fraud prevention, user safety, dispute resolution, or legal compliance, including:

• Reports made by other users about your account and associated evidence.
• Moderation decisions, appeal history, and moderation audit records.
• Rate-limit, security, anti-abuse, and operational records.
• Limited copies in backup or logging systems until routine deletion or overwrite.
• Records we are legally required to preserve or disclose.

Retained records are access-restricted and are not used to recreate your deleted account. Google Play may separately retain order and payment records under Google’s policies and applicable law.

5. Effect on chat passes and purchases

Deleting the app alone does not delete your PallyMatch account or pass. If you believe a purchase should be refunded, review Google Play’s refund process before deleting the account or email support with the Google Play order number.

6. Removing one chat is different

Deleting a chat from your chat list removes it from your view and may mark it inactive when no participant retains it. It does not necessarily delete the conversation for the other participant. Account deletion is broader: it removes every active chat document in which your account participated from PallyMatch’s primary database, subject to separately preserved safety evidence.

7. Export before deletion

Before deleting, use Export Data from the app’s three-dot menu if you want a JSON copy of the profile and chat metadata currently available to the export feature. Deletion cannot be reversed after completion.

8. Need help?